What does pricing look like?
Implementation is fixed-fee with a $0-until-live guarantee for Tucson, Arizona. After go-live, the Microsoft Teams adapter runs on a flat monthly run-rate sized to message volume — no per-API-call gotchas, no per-seat surcharges, and a one-page exit clause.
Will this break our existing reports?
No. The adapter writes through a versioned schema layer with full lineage. Existing reports, BI extracts and Excel pivot-tables keep working unchanged while new fields and new objects are added behind the scenes for the Microsoft Teams surface.
Can the Microsoft Teams adapter handle our custom fields?
On first connection the adapter discovers every custom field, custom object and custom workflow inside your Microsoft Teams tenant and presents them as first-class mappings — you decide which to mirror, which to ignore, and which to enrich.
What happens if Microsoft Teams changes their API after we go live?
Our SRE team monitors Microsoft Teams change announcements and rolls compatibility updates inside our maintenance retainer. If a breaking change ships, we own the migration; you don't pay extra to stay current and you don't field calls from the vendor.
Do we own the integration code at the end?
Yes. The Connectify Microsoft Teams adapter ships with full source escrow rights — at any point you can request a snapshot of the code, configuration, and runbooks. We prefer you stay on our managed runtime, but you are never locked in.
Is this a packaged Microsoft Teams connector or a custom build?
It is a Connectify-owned adapter, not a third-party packaged connector. We maintain the code, we monitor the runtime, and the fields, hooks, and reconciliation rules are shaped to your exact data model — not a generic schema we hope matches.