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PlatformOmnichannel & CX
Activates on demand

All customer communication in one place.

Email, WhatsApp, voice, web chat and portal — a unified inbox with the full customer timeline and AI-powered response support.

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Omnichannel & CX
connectify · module
AI native
Unified inboxLIVE
WhatsApp integration
Voice operations
Ticket management
Customer timeline
// Capabilities

What's inside Omnichannel & CX

Unified inboxAll channels in one view, with routing.
WhatsApp integrationConversations, notifications, automation.
Voice operationsCall tracking, recording, transcription.
Ticket managementCategories, SLAs, priority queues.
Customer timelineOrders, payments, conversations, tickets.
Knowledge baseArticles, runbooks, self-service portal.
Retention scoringChurn prediction, health alerts, playbooks.
ERP-connectedEvery conversation tied to the customer record.
AI built in

Intelligence native to this module

Ticket classificationResponse suggestionConversation summarizationChurn predictionVoice call QA

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