How long does the Microsoft Teams integration take to ship?
Our standard window is thirty days from signed scope to live Microsoft Teams adapter in production, plus a one-week monitored stabilization phase. For Bethlehem, Pennsylvania, that includes a sandbox loop with your team, parallel-run reconciliation, and a documented runbook handed to your operations lead.
Does it work with our existing Microsoft Teams licenses?
Yes — the adapter rides on top of your existing Microsoft Teams subscription. We use service-principal or OAuth M2M credentials so the integration never burns a named-user seat and never pushes you into a higher tier.
Can the Microsoft Teams adapter handle our custom fields?
On first connection the adapter discovers every custom field, custom object and custom workflow inside your Microsoft Teams tenant and presents them as first-class mappings — you decide which to mirror, which to ignore, and which to enrich.
How is data security handled?
Tokens and credentials live inside a hardware-backed secret store with audit logging on every read. The Microsoft Teams adapter runs on isolated workers with deny-by-default egress, and every message is replayable from a tamper-evident journal for downstream forensics.
What happens if Microsoft Teams changes their API after we go live?
Our SRE team monitors Microsoft Teams change announcements and rolls compatibility updates inside our maintenance retainer. If a breaking change ships, we own the migration; you don't pay extra to stay current and you don't field calls from the vendor.
What does pricing look like?
Implementation is fixed-fee with a $0-until-live guarantee for Bethlehem, Pennsylvania. After go-live, the Microsoft Teams adapter runs on a flat monthly run-rate sized to message volume — no per-API-call gotchas, no per-seat surcharges, and a one-page exit clause.