Can the Odoo adapter handle our custom fields?
On first connection the adapter discovers every custom field, custom object and custom workflow inside your Odoo tenant and presents them as first-class mappings — you decide which to mirror, which to ignore, and which to enrich.
What does pricing look like?
Implementation is fixed-fee with a $0-until-live guarantee for Syracuse, New York. After go-live, the Odoo adapter runs on a flat monthly run-rate sized to message volume — no per-API-call gotchas, no per-seat surcharges, and a one-page exit clause.
What happens if Odoo changes their API after we go live?
Our SRE team monitors Odoo change announcements and rolls compatibility updates inside our maintenance retainer. If a breaking change ships, we own the migration; you don't pay extra to stay current and you don't field calls from the vendor.
How is data security handled?
Tokens and credentials live inside a hardware-backed secret store with audit logging on every read. The Odoo adapter runs on isolated workers with deny-by-default egress, and every message is replayable from a tamper-evident journal for downstream forensics.
How long does the Odoo integration take to ship?
Our standard window is thirty days from signed scope to live Odoo adapter in production, plus a one-week monitored stabilization phase. For Syracuse, New York, that includes a sandbox loop with your team, parallel-run reconciliation, and a documented runbook handed to your operations lead.
Will this break our existing reports?
No. The adapter writes through a versioned schema layer with full lineage. Existing reports, BI extracts and Excel pivot-tables keep working unchanged while new fields and new objects are added behind the scenes for the Odoo surface.