What happens if Salesforce changes their API after we go live?
Our SRE team monitors Salesforce change announcements and rolls compatibility updates inside our maintenance retainer. If a breaking change ships, we own the migration; you don't pay extra to stay current and you don't field calls from the vendor.
How is data security handled?
Tokens and credentials live inside a hardware-backed secret store with audit logging on every read. The Salesforce adapter runs on isolated workers with deny-by-default egress, and every message is replayable from a tamper-evident journal for downstream forensics.
Is this a packaged Salesforce connector or a custom build?
It is a Connectify-owned adapter, not a third-party packaged connector. We maintain the code, we monitor the runtime, and the fields, hooks, and reconciliation rules are shaped to your exact data model — not a generic schema we hope matches.
Will this break our existing reports?
No. The adapter writes through a versioned schema layer with full lineage. Existing reports, BI extracts and Excel pivot-tables keep working unchanged while new fields and new objects are added behind the scenes for the Salesforce surface.
What does pricing look like?
Implementation is fixed-fee with a $0-until-live guarantee for Los Angeles, California. After go-live, the Salesforce adapter runs on a flat monthly run-rate sized to message volume — no per-API-call gotchas, no per-seat surcharges, and a one-page exit clause.
Can the Salesforce adapter handle our custom fields?
On first connection the adapter discovers every custom field, custom object and custom workflow inside your Salesforce tenant and presents them as first-class mappings — you decide which to mirror, which to ignore, and which to enrich.