What does pricing look like?
Implementation is fixed-fee with a $0-until-live guarantee for Rockford, Illinois. After go-live, the SendGrid adapter runs on a flat monthly run-rate sized to message volume — no per-API-call gotchas, no per-seat surcharges, and a one-page exit clause.
Can the SendGrid adapter handle our custom fields?
On first connection the adapter discovers every custom field, custom object and custom workflow inside your SendGrid tenant and presents them as first-class mappings — you decide which to mirror, which to ignore, and which to enrich.
How is data security handled?
Tokens and credentials live inside a hardware-backed secret store with audit logging on every read. The SendGrid adapter runs on isolated workers with deny-by-default egress, and every message is replayable from a tamper-evident journal for downstream forensics.
Does it work with our existing SendGrid licenses?
Yes — the adapter rides on top of your existing SendGrid subscription. We use service-principal or OAuth M2M credentials so the integration never burns a named-user seat and never pushes you into a higher tier.
How long does the SendGrid integration take to ship?
Our standard window is thirty days from signed scope to live SendGrid adapter in production, plus a one-week monitored stabilization phase. For Rockford, Illinois, that includes a sandbox loop with your team, parallel-run reconciliation, and a documented runbook handed to your operations lead.
What happens if SendGrid changes their API after we go live?
Our SRE team monitors SendGrid change announcements and rolls compatibility updates inside our maintenance retainer. If a breaking change ships, we own the migration; you don't pay extra to stay current and you don't field calls from the vendor.