Is this a packaged SendGrid connector or a custom build?
It is a Connectify-owned adapter, not a third-party packaged connector. We maintain the code, we monitor the runtime, and the fields, hooks, and reconciliation rules are shaped to your exact data model — not a generic schema we hope matches.
Does it work with our existing SendGrid licenses?
Yes — the adapter rides on top of your existing SendGrid subscription. We use service-principal or OAuth M2M credentials so the integration never burns a named-user seat and never pushes you into a higher tier.
How long does the SendGrid integration take to ship?
Our standard window is thirty days from signed scope to live SendGrid adapter in production, plus a one-week monitored stabilization phase. For El Paso, Texas, that includes a sandbox loop with your team, parallel-run reconciliation, and a documented runbook handed to your operations lead.
Can the SendGrid adapter handle our custom fields?
On first connection the adapter discovers every custom field, custom object and custom workflow inside your SendGrid tenant and presents them as first-class mappings — you decide which to mirror, which to ignore, and which to enrich.
Will this break our existing reports?
No. The adapter writes through a versioned schema layer with full lineage. Existing reports, BI extracts and Excel pivot-tables keep working unchanged while new fields and new objects are added behind the scenes for the SendGrid surface.
What does pricing look like?
Implementation is fixed-fee with a $0-until-live guarantee for El Paso, Texas. After go-live, the SendGrid adapter runs on a flat monthly run-rate sized to message volume — no per-API-call gotchas, no per-seat surcharges, and a one-page exit clause.