Do we own the integration code at the end?
Yes. The Connectify Shopify adapter ships with full source escrow rights — at any point you can request a snapshot of the code, configuration, and runbooks. We prefer you stay on our managed runtime, but you are never locked in.
Is this a packaged Shopify connector or a custom build?
It is a Connectify-owned adapter, not a third-party packaged connector. We maintain the code, we monitor the runtime, and the fields, hooks, and reconciliation rules are shaped to your exact data model — not a generic schema we hope matches.
Will this break our existing reports?
No. The adapter writes through a versioned schema layer with full lineage. Existing reports, BI extracts and Excel pivot-tables keep working unchanged while new fields and new objects are added behind the scenes for the Shopify surface.
Can the Shopify adapter handle our custom fields?
On first connection the adapter discovers every custom field, custom object and custom workflow inside your Shopify tenant and presents them as first-class mappings — you decide which to mirror, which to ignore, and which to enrich.
What happens if Shopify changes their API after we go live?
Our SRE team monitors Shopify change announcements and rolls compatibility updates inside our maintenance retainer. If a breaking change ships, we own the migration; you don't pay extra to stay current and you don't field calls from the vendor.
How long does the Shopify integration take to ship?
Our standard window is thirty days from signed scope to live Shopify adapter in production, plus a one-week monitored stabilization phase. For Houston, Texas, that includes a sandbox loop with your team, parallel-run reconciliation, and a documented runbook handed to your operations lead.
