Does it work with our existing UPS licenses?
Yes — the adapter rides on top of your existing UPS subscription. We use service-principal or OAuth M2M credentials so the integration never burns a named-user seat and never pushes you into a higher tier.
Can the UPS adapter handle our custom fields?
On first connection the adapter discovers every custom field, custom object and custom workflow inside your UPS tenant and presents them as first-class mappings — you decide which to mirror, which to ignore, and which to enrich.
How is data security handled?
Tokens and credentials live inside a hardware-backed secret store with audit logging on every read. The UPS adapter runs on isolated workers with deny-by-default egress, and every message is replayable from a tamper-evident journal for downstream forensics.
Will this break our existing reports?
No. The adapter writes through a versioned schema layer with full lineage. Existing reports, BI extracts and Excel pivot-tables keep working unchanged while new fields and new objects are added behind the scenes for the UPS surface.
What does pricing look like?
Implementation is fixed-fee with a $0-until-live guarantee for Rockford, Illinois. After go-live, the UPS adapter runs on a flat monthly run-rate sized to message volume — no per-API-call gotchas, no per-seat surcharges, and a one-page exit clause.
How long does the UPS integration take to ship?
Our standard window is thirty days from signed scope to live UPS adapter in production, plus a one-week monitored stabilization phase. For Rockford, Illinois, that includes a sandbox loop with your team, parallel-run reconciliation, and a documented runbook handed to your operations lead.