Customer Self-Service Portal in Troy, Michigan
Branded self-service portal for Troy brands. Order history, invoices, tracking, returns — wired to your live ERP data.
How Customer Portal works inside E-Commerce
Complex B2B Pricing Rendered In Real-Time
Your B2B pricing logic is a competitive asset, but it often breaks standard e-commerce platforms. Tiered pricing, customer-specific contracts, and volume discounts reside in your ERP for a reason. Instead of poorly replicating this logic in middleware, we query it directly. When a customer logs in, they see their exact negotiated price, instantly. This eliminates pricing discrepancies and the manual work of correcting orders. Get a storefront that handles your business's complexity, delivered in 30 days with our 'month-to-month engagement' guarantee for total flexibility.
Prioritizing the B2B Developer Experience
Empower your development team to innovate, not integrate. By connecting your storefront directly to the ERP, we expose clean, well-documented APIs for core business functions. Your front-end developers can build modern, responsive user experiences without needing to become experts in your specific ERP's legacy architecture or wrestling with cumbersome middleware. This focus on developer experience accelerates feature deployment and reduces onboarding time for new engineers. Plus, the platform is fully managed for you. We build it, you approve it, we manage it end-to-end—no vendor lock-in, just pure development velocity.
Turn Your ERP Into a Content Source
Your ERP holds more than just numbers; it contains rich product data, specifications, and attributes that are critical for a B2B buyer's journey. Instead of duplicating this information in a separate PIM or CMS, our direct connection allows you to treat the ERP as a content source. We enable you to pull detailed technical specs, material composition, and compliance data directly onto your product pages. This ensures data consistency, reduces manual content entry, and provides your customers with the accurate, detailed information they need to make a purchasing decision.
Driving Adoption with a Familiar Logic
One of the biggest hurdles in any new system deployment is user adoption. By using your ERP as the single source of truth for products, pricing, and customers, your internal teams are already familiar with the core data and business rules. The new e-commerce storefront becomes a new interface to the system they already know and trust. This dramatically reduces training time and resistance to change for customer service, sales, and operations teams, ensuring a smoother rollout and faster realization of the project's benefits.
The End Of Manual Order Reconciliation
How many hours does your team waste manually entering web orders into your ERP or correcting sync errors from a faulty integration? This operational drag is a direct cost to your business. With a direct ERP connection, an order placed online is an order created in your ERP—instantly and perfectly. There is no separate database, no CSV file, and no reconciliation process. This eliminates a massive source of human error, accelerates your order-to-cash cycle, and allows your customer service team to focus on serving customers, not fixing data entry mistakes.
Unlock Complex B2B Pricing Logic Instantly
Standard e-commerce platforms fail to handle the complexity of B2B pricing: contract-specific rates, tiered discounts, and volume-based adjustments. Our direct ERP connection solves this. We pull your negotiated pricing rules, customer tiers, and contract terms directly from the source, rendering them instantly for each logged-in user. There is no need to replicate and maintain fragile business logic in a separate system. This ensures 100% pricing accuracy, eliminates revenue leakage from incorrect discounts, and delivers the seamless, personalized buying experience your enterprise clients expect. We build it in 30 days, risk-free.
Frequently Asked Questions
What is an ERP & Finance Core system?
An ERP & Finance Core is the central nervous system for your business operations. It unifies accounting, financial reporting, procurement, and compliance into a single, cohesive platform. This creates one source of truth for all financial data, eliminating silos and manual errors. Our solution provides the unshakable foundation you need for accurate insights, streamlined workflows, and strategic growth, ensuring every department is working with consistent, real-time information to make smarter decisions.
Who owns our data in your ERP system?
You do. Your data is your most valuable asset, and it always remains 100% yours. We are simply the custodians and processors of that data within the secure environment we build for you. We provide robust tools for data export and management, ensuring you have constant access and control. Our contracts clearly state your ownership, providing you with the legal and practical assurance that your business intelligence belongs to you and you alone.
How do you ensure our financial data is secure?
Security is our highest priority. We implement multi-layered security protocols, including end-to-end data encryption, role-based access controls, and regular vulnerability assessments. Our infrastructure is designed to meet rigorous compliance standards, safeguarding your sensitive financial information against unauthorized access and cyber threats. We build your system on a secure, resilient foundation so you can operate with complete confidence that your critical business data is protected around the clock.
How is user training handled for our team?
Effective training is crucial for adoption and ROI. We include comprehensive training sessions tailored to the specific roles within your organization as part of our implementation process. Our experts will guide your finance, procurement, and management teams on how to leverage the system's full capabilities. We also provide detailed documentation and can arrange for follow-up sessions as needed. Our goal is to ensure your team is not just using the software, but mastering it.
Are there penalties for early contract termination?
No. We don't believe in punitive contracts. Our agreements are designed for partnership, not to trap you. While we have standard notice periods for winding down services, there are no financial penalties for early termination. Our month-to-month engagement on a fully managed dedicated cloud architecture means you retain complete flexibility — you can scale, adjust modules, or pause your plan at any time. We are confident that the quality of our service and product will be the reason you stay.
Are there any monthly fees or hidden costs?
No. We believe in clear, upfront pricing. The project is quoted as a one-time cost to build and deliver your ERP-connected storefront. Once delivered, the code is 100% yours. There are no ongoing licensing fees, revenue-sharing agreements, or mandatory maintenance plans from us. You have complete control and ownership. We offer optional ongoing support packages, but they are not required, giving you the freedom to manage your asset as you see fit.
How do you ensure the e-commerce platform is secure?
Security is paramount in our development process. We build on proven, stable frameworks and adhere to industry best practices, including OWASP guidelines, to protect against common vulnerabilities. Our direct ERP connection minimizes the attack surface by eliminating risky third-party plugins. We implement SSL/TLS encryption for all data transmission, secure authentication protocols, and build your site to be fully PCI compliant, ensuring your business and customer data are always protected.
What kind of support do you offer after launch?
After launch, we provide a 30-day warranty period to address any potential bugs. Beyond that, we offer optional, flexible support and maintenance packages tailored to your needs. These can cover everything from technical assistance and security updates to feature enhancements. Because we manage your platform end-to-end, you are never locked into a mandatory support contract with us. You have the freedom to choose the level of support you need or even use your own internal team.
What are the AI capabilities of your manufacturing software?
We can integrate powerful AI and machine learning capabilities to drive operational excellence. This includes predictive maintenance alerts for machinery, AI-driven demand forecasting to optimize inventory, and intelligent production scheduling to maximize throughput. We can also implement machine vision for automated quality control on the production line. These AI features transform raw data into predictive insights, helping you make smarter, proactive decisions that reduce costs and boost efficiency.
Can the software help with production scheduling and capacity planning?
Yes, this is a core strength of our solutions. We build dynamic scheduling tools that provide a visual representation of your production floor, allowing you to easily schedule jobs based on machine availability, material constraints, and labor capacity. The system helps you identify potential bottlenecks and optimize your production sequence for maximum efficiency and on-time delivery. This transforms scheduling from a complex manual task into a strategic advantage for your business.