What happens if Salesforce changes their API after we go live?
Our SRE team monitors Salesforce change announcements and rolls compatibility updates inside our maintenance retainer. If a breaking change ships, we own the migration; you don't pay extra to stay current and you don't field calls from the vendor.
Can the Salesforce adapter handle our custom fields?
On first connection the adapter discovers every custom field, custom object and custom workflow inside your Salesforce tenant and presents them as first-class mappings — you decide which to mirror, which to ignore, and which to enrich.
What does pricing look like?
Implementation is fixed-fee with a $0-until-live guarantee for Elgin, Illinois. After go-live, the Salesforce adapter runs on a flat monthly run-rate sized to message volume — no per-API-call gotchas, no per-seat surcharges, and a one-page exit clause.
How long does the Salesforce integration take to ship?
Our standard window is thirty days from signed scope to live Salesforce adapter in production, plus a one-week monitored stabilization phase. For Elgin, Illinois, that includes a sandbox loop with your team, parallel-run reconciliation, and a documented runbook handed to your operations lead.
Do we own the integration code at the end?
Yes. The Connectify Salesforce adapter ships with full source escrow rights — at any point you can request a snapshot of the code, configuration, and runbooks. We prefer you stay on our managed runtime, but you are never locked in.
Does it work with our existing Salesforce licenses?
Yes — the adapter rides on top of your existing Salesforce subscription. We use service-principal or OAuth M2M credentials so the integration never burns a named-user seat and never pushes you into a higher tier.