Can the Zoho CRM adapter handle our custom fields?
On first connection the adapter discovers every custom field, custom object and custom workflow inside your Zoho CRM tenant and presents them as first-class mappings — you decide which to mirror, which to ignore, and which to enrich.
What happens if Zoho CRM changes their API after we go live?
Our SRE team monitors Zoho CRM change announcements and rolls compatibility updates inside our maintenance retainer. If a breaking change ships, we own the migration; you don't pay extra to stay current and you don't field calls from the vendor.
Will this break our existing reports?
No. The adapter writes through a versioned schema layer with full lineage. Existing reports, BI extracts and Excel pivot-tables keep working unchanged while new fields and new objects are added behind the scenes for the Zoho CRM surface.
How is data security handled?
Tokens and credentials live inside a hardware-backed secret store with audit logging on every read. The Zoho CRM adapter runs on isolated workers with deny-by-default egress, and every message is replayable from a tamper-evident journal for downstream forensics.
Does it work with our existing Zoho CRM licenses?
Yes — the adapter rides on top of your existing Zoho CRM subscription. We use service-principal or OAuth M2M credentials so the integration never burns a named-user seat and never pushes you into a higher tier.
Do we own the integration code at the end?
Yes. The Connectify Zoho CRM adapter ships with full source escrow rights — at any point you can request a snapshot of the code, configuration, and runbooks. We prefer you stay on our managed runtime, but you are never locked in.