What happens if Twilio changes their API after we go live?
Our SRE team monitors Twilio change announcements and rolls compatibility updates inside our maintenance retainer. If a breaking change ships, we own the migration; you don't pay extra to stay current and you don't field calls from the vendor.
How long does the Twilio integration take to ship?
Our standard window is thirty days from signed scope to live Twilio adapter in production, plus a one-week monitored stabilization phase. For Lancaster, Pennsylvania, that includes a sandbox loop with your team, parallel-run reconciliation, and a documented runbook handed to your operations lead.
How is data security handled?
Tokens and credentials live inside a hardware-backed secret store with audit logging on every read. The Twilio adapter runs on isolated workers with deny-by-default egress, and every message is replayable from a tamper-evident journal for downstream forensics.
Can the Twilio adapter handle our custom fields?
On first connection the adapter discovers every custom field, custom object and custom workflow inside your Twilio tenant and presents them as first-class mappings — you decide which to mirror, which to ignore, and which to enrich.
What does pricing look like?
Implementation is fixed-fee with a $0-until-live guarantee for Lancaster, Pennsylvania. After go-live, the Twilio adapter runs on a flat monthly run-rate sized to message volume — no per-API-call gotchas, no per-seat surcharges, and a one-page exit clause.
Do we own the integration code at the end?
Yes. The Connectify Twilio adapter ships with full source escrow rights — at any point you can request a snapshot of the code, configuration, and runbooks. We prefer you stay on our managed runtime, but you are never locked in.